Email Notifications
Automatically email learners when they enrol, when they finish, and to follow up or re-engage them in between.
LearnBuilder can email your learners across the lifecycle of a course — a welcome on enrolment, a note when they finish, and timed follow-ups in between. These are configured per course and are off by default.
Where to configure
Open a course, go to the Settings tab, and scroll to the Emails section. Everything below is set there, and saved with the rest of the course settings.
Enrollment confirmation
Sends once, when a learner enrols in the course.
- Toggle it on, then set a Subject and Email content (rich text).
- Good for a warm welcome, what to expect, or a direct link back into the course.
Completion notification
Sends once, when a learner completes the course.
- Toggle on + Subject + Email content.
- Use it to congratulate them, point to a certificate, or suggest a next course.
Follow-up & reminder emails
Add as many timed emails as you like. Each one has a trigger that decides what the delay counts from:
| Trigger | Sends… | To whom |
|---|---|---|
| After enrollment | N days after enrolling | learners who haven't finished — a "continue the course" nudge |
| After completion | N days after finishing | learners who completed — a follow-up or refresher |
| After inactivity | N days since their last activity | learners who haven't finished — re-engage someone who went quiet |
For each reminder you set the number of days, the trigger, a subject, and the body. Toggle individual reminders on/off without deleting them.
Each reminder is sent at most once per learner (so a follow-up won't repeat), and reminders are evaluated by a background job that runs once a day — so a "3 days after completion" email goes out on the first daily run on or after that point, not to the minute.
Example: add a reminder 7 days after enrollment ("Still got 3 lessons to go?"), another 3 days after completion ("Put it into practice — here's a worksheet"), and a third 14 days after last activity ("Pick up where you left off") — all on the same course.
Variables
You can drop these into any subject or body and they're filled in per learner:
{{course_title}}— the course name{{learner_name}}— the learner's name{{days_since_start}}— days since the trigger date (handy in reminder copy)
Notes
- All of these are off until you enable them — existing courses won't suddenly start emailing.
- Sending uses your account's email configuration; see Email Templates for account-level branding of the transactional emails.
- Progress and completion that drive these emails are tracked automatically — see Progress Tracking.